Legal
PRIVACY POLICY
Effective Date: January 1, 2025
The Rescue Depot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
INFORMATION WE COLLECT
- We collect information you provide directly when you create an account, place an order, submit a repair or rental request, or contact us. This includes your name, email address, phone number, shipping address, and payment information.
- We also collect information automatically when you use our website, such as your IP address, browser type, pages visited, and how you interact with our site.
HOW WE USE YOUR INFORMATION
- To process and fulfill your orders, including sending confirmations and tracking information.
- To manage your account, rental agreements, and repair service requests.
- To communicate with you about products, services, promotions, and updates — you may opt out of marketing communications at any time.
- To improve our website, products, and customer service.
- To comply with legal obligations and protect against fraud.
INFORMATION SHARING
- We do not sell, trade, or rent your personal information to third parties.
- We share information with trusted service providers who assist us in operating our website and conducting our business — such as payment processors and shipping carriers — under strict confidentiality agreements.
- We may disclose information when required by law, to enforce our policies, or to protect the rights and safety of our customers or others.
PAYMENT SECURITY
- All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number on our servers.
- Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.
COOKIES
- We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.
- You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
DATA RETENTION
- We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your data upon request, subject to legal retention requirements.
YOUR RIGHTS
- You may access, update, or delete your personal information by logging into your account or contacting us directly.
- You may opt out of marketing emails by clicking the unsubscribe link in any email or by contacting us.
- Residents of certain states (including California) may have additional rights under applicable privacy laws.
CHANGES TO THIS POLICY
- We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.
CONTACT US
- If you have questions or concerns about this Privacy Policy, please contact us: